Last updated: August 14, 2026
14-Day Return Window
Eligible return requests must be submitted within 14 days after confirmed delivery. Contact us before sending any product back. Returns sent without authorization or sent to a supplier, manufacturer, or address shown on the original parcel might not be accepted.
Return Eligibility
To qualify for a return, an item must be unused, uninstalled, undamaged, and in substantially the same condition in which it was received. It should include the original packaging, components, manuals, accessories, and proof of purchase.
Starting a Return
Contact us through the Contact page or email 6464135014zmh@gmail.com with your order number, the item you want to return, and the reason for the request. If approved, we will provide return instructions and the correct authorized return destination. Do not mail a return before receiving written authorization.
Do not mail a return until you receive written instructions.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. Report a damaged, defective, incomplete, or incorrect item within 7 days. Include clear photographs of the item, packaging, shipping label, and the issue. Depending on the circumstances, we may offer replacement parts, a replacement, or a refund.
Return Shipping
For approved returns based on preference, fit, color, duplicate orders, or other non-defect reasons, the customer is responsible for return shipping and for using a trackable service. For verified damaged, defective, or incorrect items, Grove & Gear will provide or reimburse reasonable return shipping when a return is required.
Original shipping charges are not refundable except when required by law or when the return results from our error.
Non-Returnable Items
The following are not eligible for return except where required by law:
• Items that have been installed, assembled, altered, used, damaged after delivery, or are missing components.
• Personalized, made-to-order, clearance, final-sale, or gift-card purchases.
• Products returned without authorization or outside the stated return window.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 3–5 business days for inspection and an additional 5–10 business days for the bank or payment provider to post the refund.
If more than 15 business days have passed since we approved a refund, contact 6464135014zmh@gmail.com.
Exchanges and Cancellations
The fastest way to obtain a different item is to return the eligible original item and place a new order. Contact us immediately for cancellation requests; cancellation cannot be guaranteed after fulfillment begins.
This policy does not limit rights that cannot be waived under applicable consumer-protection law.