Frequently Asked Questions
When will my order ship?
Most orders are processed within 1–3 business days. Processing may take longer during holidays, promotional periods, severe weather, or when an item requires additional handling.
How long does delivery take?
Standard tracked delivery within the United States is estimated at 5–12 business days after dispatch. Oversized items may require approximately 7–15 business days. The estimate shown on a product page or at checkout controls if it differs from this general estimate.
Will I receive tracking information?
Yes. A tracking link is sent by email after the order ships. Tracking can take 24–72 hours to begin displaying carrier activity.
Why did only part of my order arrive?
We work with multiple fulfillment partners, so products may ship from different facilities and arrive in separate packages. Each shipment should receive its own tracking information.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after fulfillment begins. If an order has shipped, the Return Policy applies.
What if I entered the wrong address?
Contact us immediately. Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee that an address can be changed after fulfillment begins.
What if my item arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery and include the order number, a description of the issue, and clear photographs of the item and packaging. We will review the claim and provide the appropriate next step.
How do solar lights perform best?
Place the solar panel where it can receive direct sunlight. Initial charging, seasonal daylight, shade, weather, dirt on the panel, and temperature can affect charging time, brightness, and nightly runtime.
Are outdoor products completely weatherproof?
Weather-resistance varies by product. Review the product description and manufacturer instructions before installation. Do not submerge products unless they are specifically designed for that use, and protect items during severe weather when appropriate.
What is your return window?
Eligible return requests must be submitted within 14 days of delivery. Review the Return Policy for condition requirements, exclusions, return-shipping responsibility, and refund timing.
How can I contact Grove & Gear?
Use the Contact page or email 6464135014zmh@gmail.com. Please include your order number when asking about an existing order.